Disputes and Fraud Detection Officer

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von: Swissquote | localité: GlandN: Swissquote

We are looking for a Disputes and Fraud Detection Officer to join our expanding business operations team. The successful candidate will have excellent communication and organizational skills and an acute sense of attention to detail.


  • Effectively communicate with our internal customer support team in order to resolve dispute requests.
  • Process dispute related transactions in the respective internal and card scheme systems(Visa and MasterCard platforms).
  • Review of card transaction monitoring alerts to flag or identify suspicious activity outside the normal pattern and activity.
  • Investigate and take immediate action on alerts, notifications and reporting to always ensure compliance.
  • Resolve issues on behalf of card holders in support of dispute resolution processing, compare alternative actions and decide on appropriate approach.
  • Respond to requests in relation to transactions.
  • Maintain all investigation records and case outcomes.
  • Develop and maintain strong working knowledge of all relevant card scheme rules and regulations.
  • Explore new ways that can help improve existing fraud strategies.
  • Continuously learning and improving on product and job knowledge.



  • Minimum of 2 years' experience in banking operations department.
  • Knowledge of Visa and MasterCard dispute rules and regulations is highly preferred and will be considered a strong asset.
  • Excellent communication skills, both written and verbal in English and French.
  • Exceptional organizational skills and attention to detail.
  • Strong analytical abilities.
  • Capability to think out of the box.
  • Able to work within a team.
  • Able to manage stress and work with high volumes.