Software Engineer (Customer Support)

Plus d’informations et postuler

von: Ecorobotix SA | localité: Yverdon-les-BainsN: EcorobotixSA

Our mission is to revolutionize agriculture through precise and reliable robotic solutions, that make farmers' lives easier, and promote sustainable and ethical farming practices. As a Certified B Corporation® company, we are committed to high standards of performance, accountability, and transparency in all facets of our operations.

To support our customers in their usage, our After-Sales team is looking for a:

Software Engineer (Customer Support)

As an After-Sales Automation Technician or After-Sales Engineer at Ecorobotix, you will be a strategic communication point between our clients and our R&D teams. Our clients will need all your attention, and we’ll rely on you to give us some field feedback. If you're a master at log analysis and troubleshooting then this position is for you.

 

Your key missions :

  • Deliver a world-class after-sales Level 3 support experience to our customers
  • Develop and manage long-lasting relationships with distributors and customers
  • Ensure diagnosis and technical support over diverse areas of expertise: control software, hardware, and field applications
  • Collaborate with other departments to ensure continuous improvement of our products, services, and workflows
  • Assist in putting together support and troubleshooting technical documentation for both internal and external use
  • Perform occasional customer on-site repairs

 

Your experience and qualifications :

  • 3-5 years of hands-on experience in software development and logfiles analysis
  • C1 level in German, B2 in English, French is a plus
  • Certified automation technician or engineer, or equivalent
  • Any knowledge of agricultural equipment and practices is a plus

 

Your assets :

  • You have excellent communication skills, both oral and written
  • A high degree of independence, reliability, and spirit of initiative
  • You are a dedicated person with systematic, goal-oriented working methods
  • Handling multiple projects simultaneously and meeting deadlines doesn’t scare you
  • You’re curious and love to tinker with all things electronics and/or mechanics
  • You are aware of environmental issues

 

So, if you think you’d be a good fit for this position, do apply!

 

Work conditions :

  • Occupancy: Higher workload during summer, lower workload during winter
  • 2 days per week of home office
  • Avdantageous Pension Fund plan
  • Participation to public transport expenses
  • Monthly company events (e.g breakfast)

Site Ecorobotix SA